Accessibility
Mobility should work for everyone.
Accessibility isn't a feature we ship — it's a baseline we hold ourselves to on every release. Here's what that commitment looks like in practice.
Our commitment
Built to WCAG 2.2 AA. Tested with real users.
Every screen of the Go Buddy app and every page on this site is designed and tested against the Web Content Accessibility Guidelines (WCAG) 2.2 at AA conformance. Critical safety flows — SOS, helmet alerts, ban notifications — are tested at AAA.
We run quarterly testing sessions with riders who use screen readers, switch controls, voice navigation, and braille displays. Their feedback feeds directly into our roadmap.
Inaccessibility is treated as a bug — not a feature request.
2.2 AA
WCAG
Conformant
Section 508
Aligned
EN 301 549
Aligned
ADA Title III
How we support every rider
Features, by need.
Vision
- ›Full VoiceOver and TalkBack support in the app
- ›Minimum AA contrast on every screen, AAA on safety alerts
- ›Adjustable text scaling up to 200%
- ›High-contrast theme that respects system settings
Hearing
- ›Every ride-status update is delivered as text, vibration and sound
- ›SOS escalation works without voice — silent in-app trigger
- ›Live trip sharing means trusted contacts can see status without you speaking
- ›Captioned support videos in the help centre
Motor
- ›Large 44×44 px tap targets across the app
- ›One-handed mode that anchors all controls to the bottom of the screen
- ›Long-press and gesture alternatives for every swipe action
- ›Voice booking via the in-app voice command
Cognitive
- ›Plain-language copy with no jargon
- ›Consistent layout across every screen — buttons never move
- ›Booking flow surfaces fare and route before payment
- ›Reduced-motion mode honours the system setting and disables animations
Web
- ›Full keyboard navigation — every interactive element is reachable
- ›Visible focus rings on all inputs and buttons
- ›Skip-to-content link on every page
- ›Semantic HTML, proper landmarks, ARIA used only where native semantics fall short
Language
- ›Available in English, Hindi, Bengali, Tamil, Marathi and Kannada
- ›RTL layout support for future Urdu and Arabic markets
- ›Driver-rider translations for in-app chat
- ›Localised support across all 24×7 channels
Honest gaps
What we're still working on.
Indian sign language video support
Currently in pilot. Targeted for general availability in Q4 2026.
Helmet UX for users without arms
We're co-designing a chin-strap-free helmet variant with a disability advocacy partner.
Tactile in-app maps
Working with a haptics vendor on vibration patterns that describe the route ahead.
Something not working for you? Tell us.
Email our accessibility team directly. Every message is read by a human and responded to within 3 business days.