Safety report
Report a safety incident.
Every report is reviewed by a trained human within 24 hours. If you're in immediate danger, call our 24/7 helpline instead — don't wait for this form.
Immediate danger?
Don't fill the form. Call our 24/7 SOS helpline now.
File a report
The more we know, the faster we act.
Fill in as much detail as you can. Reports are kept strictly confidential and never shared with the reported user.
Anonymity is supported, but providing your account email lets us follow up and tell you the outcome.
What happens next
Reports get acted on — not just acknowledged.
01
Report received
Ticket created with a unique reference number; you get an email and in-app confirmation within minutes.
Minutes
02
Triage by safety operations
A trained safety officer reviews the report, pulls helmet telemetry and GPS, and contacts witnesses if needed.
Within 4 hours
03
Formal review
Cross-checked against platform rules and any prior incidents. Both parties are given a chance to respond.
Within 24 hours
04
Decision & action
Outcome communicated to you in writing. Confirmed violations result in a permanent, ID-linked ban.
Within 24 hours