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Try: refund, ban appeal, helmet sync
Browse topics
Find help by category.
Account & verification
Sign up, ID verification, profile updates, gender change requests.
Booking a ride
How matching works, ETA, vehicle types, scheduling rides in advance.
Payments & fares
Fare estimates, payment methods, refunds, promo codes, receipts.
Safety & helmet
SOS, AI helmet usage, reporting concerns, ban appeals process.
During a ride
Sharing your trip, route changes, lost & found, contacting the driver.
Technical issues
App crashes, GPS problems, payment failures, helmet sync errors.
Top questions
The most-asked answers.
How does the Buddy System actually match drivers and riders?+
At sign-up, every user uploads a government-issued ID and declares their legal gender. Our matching engine filters available drivers by gender before any other ranking signal. Mismatches cannot occur — the platform doesn't expose the option.
What happens if the AI helmet falsely detects smoke?+
Every alert is reviewed by a human safety officer within 24 hours. If your account is wrongly flagged, the review will overturn the flag and your account is restored — you will be told the outcome either way.
Can I cancel a ride after it's been booked?+
Yes — free cancellation within 2 minutes of booking. After that, a fixed fee applies if the driver is already en route. The exact fee is shown in-app before you confirm the cancellation.
How do I share my live ride with family?+
Tap the shield icon during any ride → Share my trip. You can share with up to 5 contacts via SMS or WhatsApp; they'll see your live location and route until the ride ends.
What if I need help during an active ride?+
Use the in-app SOS button at the top of the ride screen. It pages our 24/7 response team and your nominated emergency contacts simultaneously. The driver does not see that you've triggered it.
Still stuck?
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